What We Do

At Remego

Every Time An Agent Walks, Profits Drop August 20, 2018
Running a successful BPO company is all about your employees, keep them longer than your competition and you’ll deliver more consistent service than they can. Ensure your employees are engaged, motivated and informed and you will generate more revenue for your customers. At SJS Solutions we’ve been helping BPO’s to create engaging
What should I replace my Call Handling Metrics with? July 18, 2018
I have previously mentioned about the damage negative metrics will do to agent morale, and which are the worst metrics – http://www.sjssolutions.com/save-thousands-by-removing-call-handling-metrics-from-your-wallboards/ Today I’d like to give you some ideas for more engaging metrics. First off why do agents respond so well when they are given access to metrics like CSAT and NPS,

T-Mobile: No Bouncing, No Bad Bots, No BS August 16, 2018
Yesterday at a media event in Charleston, South Carolina, the CEO of T-Mobile, John Legere, revealed their next big move. My initial thought was what could possibly be a bigger move than offering free Netflix? Turns out, a full revamp of their customer service as ... Continue Reading » The post T-Mobile: No Bouncing, No […]
Managing Seasonal Contact Center Volumes with Cloud August 14, 2018
Changing demands are one the most difficult parts of operating a contact center. It’s one thing to simply manage scheduling, on a weekly basis but, when staffing needs change, adding and deploying new agents to a contact center can be a frustrating and time-consuming process. ... Continue Reading » The post Managing Seasonal Contact Center […]

Saying goodbye to the AdSense for Feeds blog July 26, 2012
Thanks to everyone who has been a loyal reader of this blog over the years. After some consideration, we recognize that we're just not generating enough content here to warrant your time, so we won't be posting here any longer. Thanks again for being an enthusiastic FeedBurner user.Posted by Emily Wood, Google Blog Team
Your stats, right away October 25, 2010
Do you hate delays? Do you think being told to “Please wait…” by websites, cash machines, call centers, and the doughnut stand drive-thru guy in the year 2010 is a sure sign modern living isn’t quite meeting our collective expectations as a planet?Good news! Today, we will be rolling out a new, experimental interface for […]

Avaya Tees Off at Baltusrol Golf Club to Support Charity & Month of Giving August 17, 2018
The first annual Avaya Charity Golf Tournament is heading to the fairway on August 20, 2018. Golf pros, amateurs, caddies, The post Avaya Tees Off at Baltusrol Golf Club to Support Charity & Month of Giving appeared first on Avaya Connected Blog.
WhatsApp’s Latest Announcement is Another Win for the API Economy August 16, 2018
The open-ecosystem strategy, which we at Avaya are deeply committed to, is one that offers peerless integration options for organisations. The post WhatsApp’s Latest Announcement is Another Win for the API Economy appeared first on Avaya Connected Blog.

Cloud Comms Summit March 28, 2018
Cloud Comms Summit kblack Wed, 03/28/2018 - 11:29 Event Date Tue, 06/26/2018 - 12:00 - Wed, 06/27/2018 - 12:00 Event Type Tradeshow Link LEARN MORE Open Graph Image Sites Kandy
IBM World of Watson 2016 August 5, 2016
IBM World of Watson 2016 Anonymous (not verified) Fri, 08/05/2016 - 11:07 Event Date Mon, 10/24/2016 - 12:00 - Thu, 10/27/2016 - 12:00 Event Location Las Vegas, NV Event Type Tradeshow Link https://www-304.ibm.com/events/tools/wow/2016ems/ Open Graph Image

I like Remego because it makes my life a lot easier, they are the perfect partner for our operation.

DBS

Remego is always there to help us.

Singtel