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What should I replace my Call Handling Metrics with? July 18, 2018
I have previously mentioned about the damage negative metrics will do to agent morale, and which are the worst metrics – http://www.sjssolutions.com/save-thousands-by-removing-call-handling-metrics-from-your-wallboards/ Today I’d like to give you some ideas for more engaging metrics. First off why do agents respond so well when they are given access to metrics like CSAT and NPS,
We Have Changed Our Contact Numbers! July 17, 2018
Attention SJS Customers & Partners! We have now changed our US & UK Telephone numbers. You can find our New Contact Information on our website, under Contact or follow this link – http://www.sjssolutions.com/contact/

Do You Know What Makes Your Customers Tick, and What Ticks Them Off? July 18, 2018
When was the last time you were asked to provide feedback as a customer? You probably don’t remember. The truth is, you probably were asked but ignored or declined the request due to some level of inconvenience, or you simply didn’t recognize the request. More importantly, ... Continue Reading » The post Do You Know […]
Customer Service Confidential: Agents Reveal the Secrets to their Happiness July 11, 2018
Want to make your customers happy? Start with your agents. We all know happy agents, make happy customers. For example, The Tempkin Group’s 2016 Employee Engagement Benchmark Study found that organizations that deliver great customer experiences have one-and-a-half times as many engaged employees as under-engaged employees. ... Continue Reading » The post Customer Service Confidential: […]

Summer Reading: Four Books to Reshape Your Contact Center Strategy July 19, 2018
I’ve always had a deep fascination in what makes people tick. I also enjoy following how technology assists our behavior and motivations to achieve our goals. And I was surprised to learn that my amateur neuroscience studies are more closely tied to the contact center world than I originally thought. We all pay close attention […]
Contact Center to World: Reports of My Death Are Greatly Exaggerated July 18, 2018
Guest Blog by Dan Miller, Lead Analyst and Founder at Opus Research A popular meme on Twitter and in the blogosphere states that the growth of digital commerce and messaging networks is eclipsing the need for live contact center agents to assist prospects and customers. And these contact centers, which are configured historically as the […]

#GetToKnowYourCustomersDay—Personalize for a Better Customer Experience July 17, 2018
While #GetToKnowYourCustomersDay has become a Twitter phenomenon, customer appreciation is an everyday thing here at Avaya. We are highly focused The post #GetToKnowYourCustomersDay—Personalize for a Better Customer Experience appeared first on Avaya Connected Blog.
2018 SEAT: Where All-Star Innovation & Next-Gen Communications Meet Up July 13, 2018
Being an All-Star is everything. Often, becoming an All-Star is about scoring—but it can also be about generally good offense, The post 2018 SEAT: Where All-Star Innovation & Next-Gen Communications Meet Up appeared first on Avaya Connected Blog.

Arrow Systems Nat'l Partner Conference January 4, 2018
Arrow Systems Nat'l Partner Conference Anonymous (not verified) Wed, 01/03/2018 - 19:31 Event Date Wed, 02/14/2018 - 12:00 - Sat, 02/17/2018 - 12:00 Event Location Indian Wells, CA Event Type Tradeshow Link http://www.arrowsi.com/ Open Graph Image Sites Kandy
Broadband World Forum 2016 February 24, 2016
Broadband World Forum 2016 Anonymous (not verified) Wed, 02/24/2016 - 15:26 Event Date Tue, 10/18/2016 - 12:00 - Thu, 10/20/2016 - 12:00 Event Location Excel, London, UK Event Type Tradeshow Link https://broadbandworldforum.com/ Open Graph Image

I like Remego because it makes my life a lot easier, they are the perfect partner for our operation.

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Remego is always there to help us.

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