What We Do

At Remego

What should I replace my Call Handling Metrics with? July 18, 2018
I have previously mentioned about the damage negative metrics will do to agent morale, and which are the worst metrics – http://www.sjssolutions.com/save-thousands-by-removing-call-handling-metrics-from-your-wallboards/ Today I’d like to give you some ideas for more engaging metrics. First off why do agents respond so well when they are given access to metrics like CSAT and NPS,
We Have Changed Our Contact Numbers! July 17, 2018
Attention SJS Customers & Partners! We have now changed our US & UK Telephone numbers. You can find our New Contact Information on our website, under Contact or follow this link – http://www.sjssolutions.com/contact/

T-Mobile: No Bouncing, No Bad Bots, No BS August 16, 2018
Yesterday at a media event in Charleston, South Carolina, the CEO of T-Mobile, John Legere, revealed their next big move. My initial thought was what could possibly be a bigger move than offering free Netflix? Turns out, a full revamp of their customer service as ... Continue Reading » The post T-Mobile: No Bouncing, No […]
Managing Seasonal Contact Center Volumes with Cloud August 14, 2018
Changing demands are one the most difficult parts of operating a contact center. It’s one thing to simply manage scheduling, on a weekly basis but, when staffing needs change, adding and deploying new agents to a contact center can be a frustrating and time-consuming process. ... Continue Reading » The post Managing Seasonal Contact Center […]

Saying goodbye to the AdSense for Feeds blog July 26, 2012
Thanks to everyone who has been a loyal reader of this blog over the years. After some consideration, we recognize that we're just not generating enough content here to warrant your time, so we won't be posting here any longer. Thanks again for being an enthusiastic FeedBurner user.Posted by Emily Wood, Google Blog Team
Your stats, right away October 25, 2010
Do you hate delays? Do you think being told to “Please wait…” by websites, cash machines, call centers, and the doughnut stand drive-thru guy in the year 2010 is a sure sign modern living isn’t quite meeting our collective expectations as a planet?Good news! Today, we will be rolling out a new, experimental interface for […]

Avaya Tees Off at Baltusrol Golf Club to Support Charity & Month of Giving August 17, 2018
The first annual Avaya Charity Golf Tournament is heading to the fairway on August 20, 2018. Golf pros, amateurs, caddies, The post Avaya Tees Off at Baltusrol Golf Club to Support Charity & Month of Giving appeared first on Avaya Connected Blog.
WhatsApp’s Latest Announcement is Another Win for the API Economy August 16, 2018
The open-ecosystem strategy, which we at Avaya are deeply committed to, is one that offers peerless integration options for organisations. The post WhatsApp’s Latest Announcement is Another Win for the API Economy appeared first on Avaya Connected Blog.

Black Hat January 4, 2018
Black Hat Anonymous (not verified) Wed, 01/03/2018 - 19:42 Event Date Sat, 08/04/2018 - 12:00 - Thu, 08/09/2018 - 12:00 Event Location Las Vegas, NV Event Type GENBAND Event Link http://www.blackhat.com/upcoming.html Open Graph Image Sites Kandy
International Telecoms Week (ITW) March 31, 2016
International Telecoms Week (ITW) Anonymous (not verified) Thu, 03/31/2016 - 13:49 Event Date Sun, 05/08/2016 - 12:00 - Wed, 05/11/2016 - 12:00 Event Location Chicago, IL Event Type Tradeshow Link http://www.internationaltelecomsweek.com/Default.aspx Open Graph Image

I like Remego because it makes my life a lot easier, they are the perfect partner for our operation.

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Remego is always there to help us.

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