What We Do

At Remego

Nothing Good Came of New Technology September 17, 2018
Optymyse is one of our longest running products, now on version 5.2 with a brand new release due in October 2018. It started life in 2004 and simply allowed call handling metrics to be viewed on a TV in real time. Why did it sell? Simple, it allowed agents and supervisors to see the demand […]
Every Time An Agent Walks, Profits Drop August 20, 2018
Running a successful BPO company is all about your employees, keep them longer than your competition and you’ll deliver more consistent service than they can. Ensure your employees are engaged, motivated and informed and you will generate more revenue for your customers. At SJS Solutions we’ve been helping BPO’s to create engaging environments, capable of […]

Work from home programs are no longer a reward system September 21, 2018
Over the past few months Aspect customers have been reaching out to discuss their plans to implement a work from home strategy for their engagement centers (contact centers), and it has inspired me to share more globally what we have seen in the industry, and ... Continue Reading » The post Work from home programs […]
Convenience is King for Millennials in Customer Service September 19, 2018
Millennials often get saddled with a negative reputation. But now that this generation has become the single largest age group in the U.S. workforce, and is projected to spend $1.4 trillion annually by 2020, they are a force that businesses can’t afford to overlook. As ... Continue Reading » The post Convenience is King for […]

Saying goodbye to the AdSense for Feeds blog July 26, 2012
Thanks to everyone who has been a loyal reader of this blog over the years. After some consideration, we recognize that we're just not generating enough content here to warrant your time, so we won't be posting here any longer. Thanks again for being an enthusiastic FeedBurner user.Posted by Emily Wood, Google Blog Team
Your stats, right away October 25, 2010
Do you hate delays? Do you think being told to “Please wait…” by websites, cash machines, call centers, and the doughnut stand drive-thru guy in the year 2010 is a sure sign modern living isn’t quite meeting our collective expectations as a planet?Good news! Today, we will be rolling out a new, experimental interface for […]

Avaya CPaaS: A Communications Platform for Today and Tomorrow September 20, 2018
I’ve looked at clouds from both sides now… —Joni Mitchell It wasn’t that long ago that ownership was everything. I The post Avaya CPaaS: A Communications Platform for Today and Tomorrow appeared first on Avaya Connected Blog.
Why Artificial Intelligence Now—and Why in Customer Care? September 19, 2018
Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, The post Why Artificial Intelligence Now—and Why in Customer Care? appeared first on Avaya Connected Blog.

Black Hat January 4, 2018
Black Hat Anonymous (not verified) Wed, 01/03/2018 - 19:42 Event Date Sat, 08/04/2018 - 12:00 - Thu, 08/09/2018 - 12:00 Event Location Las Vegas, NV Event Type GENBAND Event Link http://www.blackhat.com/upcoming.html Open Graph Image Sites Kandy
International Telecoms Week (ITW) March 31, 2016
International Telecoms Week (ITW) Anonymous (not verified) Thu, 03/31/2016 - 13:49 Event Date Sun, 05/08/2016 - 12:00 - Wed, 05/11/2016 - 12:00 Event Location Chicago, IL Event Type Tradeshow Link http://www.internationaltelecomsweek.com/Default.aspx Open Graph Image

I like Remego because it makes my life a lot easier, they are the perfect partner for our operation.

DBS

Remego is always there to help us.

Singtel