The Timeless Power of Email: Enhancing Contact Centre Efficiency with Modern Features
In partnership with novomind, Remego presents iAGENT, a cutting-edge omnichannel [...]
Revolutionizing Conversation Intelligence with Alvaria CallMiner
In our previous article, we explored how Speech Analytics contributes [...]
The impact of Data and AI on Contact Centre Practices – 360° Customer View
In the ever-evolving landscape of customer support, contact centres are [...]
Empowering Operational Excellence: Leveraging Paessler PRTG and Elastic on Insightful Network Monitoring
A year ago, we deployed Paessler PRTG Network Monitor onto [...]
Enhancing Customer Experience with Intelligent Conversations
Chatbots have long been a powerful addition to an organization’s [...]
Enhancing Customer Experience With Unified Communication Channels
In today’s increasingly globalized world where consumers have a plethora [...]
Chatbots With AI: Revolutionizing Customer Engagement And Support
There is no doubt that AI (Artificial Intelligence) has become [...]
Effective Outbound Dialing Strategies For The Collections Industry
Outbound dialing is a crucial component of the collections sector, [...]
Contact Center Productivity: Understanding The Key Metrics
Estimating the effectiveness of your contact center operations requires looking [...]
Social Media Integration: Impact of Social Media in Contact Centers
In today's digital age, virtually everyone is present on at [...]