Latest Report
Frost & Sullivan Asia Pacific White Paper ‘Elevate Customer Engagement in the Digital Age’.
This whitepaper provides insights into the following:
1. What customer experience means for business
2. Trends which define customer experience in this digital age
3. Transformative customer experience journey for organizations in Asia-Pacific
4. Key focus areas in the CX Transformation Journey
Auto Dialer Software
Aspect auto dialer systems have helped thousands of companies around the world increase productivity, raise customer satisfaction and improve profits from collections, service or sales efforts. That’s why Frost and Sullivan has ranked, Aspect #1 in the outbound contact center market for 10+ years.
The Aspect auto dialer capabilities include the full range of pacing options
- Manual Dialing
- Preview Dialing
- Automatic Dialing
- Precision Dialing
- Predictive Dialing
- Blaster Dialing
ASPECT® UNIFIED IP®
Aspect Unified IP is a complete, software-based, unified platform that helps enterprise contact centres deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform.
The solution brings all contact options together, in one place, on one platform, so informed and empowered agents can keep talking, typing and conversing.At the same time, it minimises customer effort, providing a differentiated multichannel, multichoice customer experience across voice, email, web chat, IM and SMS.
ASPECT® CUSTOMER EXPERIENCE PLATFORM™ (CXP)
Aspect CXP delivers all the tools you need to design, develop, document, test, deploy, report on and analyze your self-service applications. Aspect CXP self-service applications are 100% portable and operate seamlessly with our own premise and cloud solutions, but can also be used alongside other contact center platforms.
With Aspect® CXP Pro™, it’s easy to implement and maintain personalized IVR that has a big positive impact on first-contact resolution rates – freeing up your contact center agents to address more complex problems. We call it Modern IVR, helping companies to exploit the full set of IVR capabilities.
Aspect® Performance Management™
| Aspect Performance Management is a powerful framework for turning a multitude of data points into better decisions with KPI-based reports and dashboards, alerting and notification, and workflow automation. |
| Aspect Performance Management synthesises data across the contact centre and the enterprise at large – from routing systems, workforce management, quality management, customer records (CRM), and more. |
| It delivers role and user-based reports and dashboards that ensure alignment of contact centre activities with operational and strategic goals and includes a powerful workflow engine that automates key business processes based on KPI achievement. |
Auto Dialer Software
Aspect auto dialer systems have helped thousands of companies around the world increase productivity, raise customer satisfaction and improve profits from collections, service or sales efforts. That’s why Frost and Sullivan has ranked, Aspect #1 in the outbound contact center market for 10+ years.
The Aspect auto dialer capabilities include the full range of pacing options
- Manual Dialing
- Preview Dialing
- Automatic Dialing
- Precision Dialing
- Predictive Dialing
- Blaster Dialing
ASPECT® UNIFIED IP®
Aspect Unified IP is a complete, software-based, unified platform that helps enterprise contact centres deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform.
The solution brings all contact options together, in one place, on one platform, so informed and empowered agents can keep talking, typing and conversing.At the same time, it minimises customer effort, providing a differentiated multichannel, multichoice customer experience across voice, email, web chat, IM and SMS.
ASPECT® CUSTOMER EXPERIENCE PLATFORM™ (CXP)
Aspect CXP delivers all the tools you need to design, develop, document, test, deploy, report on and analyze your self-service applications. Aspect CXP self-service applications are 100% portable and operate seamlessly with our own premise and cloud solutions, but can also be used alongside other contact center platforms.
With Aspect® CXP Pro™, it’s easy to implement and maintain personalized IVR that has a big positive impact on first-contact resolution rates – freeing up your contact center agents to address more complex problems. We call it Modern IVR, helping companies to exploit the full set of IVR capabilities.
Aspect® Performance Management™
| Aspect Performance Management is a powerful framework for turning a multitude of data points into better decisions with KPI-based reports and dashboards, alerting and notification, and workflow automation. |
| Aspect Performance Management synthesises data across the contact centre and the enterprise at large – from routing systems, workforce management, quality management, customer records (CRM), and more. |
| It delivers role and user-based reports and dashboards that ensure alignment of contact centre activities with operational and strategic goals and includes a powerful workflow engine that automates key business processes based on KPI achievement. |