Multiple Touch Points.

One Solution.

novomind iAGENT enable you to manage all customer service communication within a single platform, such as EMAILS, calls, live-chat, WhatsApp, WeChat, FB Messenger, Telegram or LINE, including smart chatbots.

Route all enquiries to the right agents automatically using powerful NLP and text recognition for multiple languages and connect customer profiles to your existing CRM system.

Analyze a full history of your customers’ interactions with your company across all channels, empower your agents by giving them access to the customer journey and in this way increase employee and customer satisfaction at the same time.

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