Welcome to Remego, your partner in delivering cutting-edge contact centre solutions. Navigating the intricacies of contact centres involves numerous dimensions, and our curated blogs and informative videos are here to illuminate these aspects.
Explore below to gain valuable insights into the world of contact centres.
Featured News
from our partners and us
Industries That Should Leverage Contact Center Support
Contact centre support can be a hugely beneficial implementation for many businesses to have. Managing customer concerns in high call volumes can solidify a company’s image as reliable and loyal to its consumers. Here are some industries that can leverage contact centre support with vast benefits. 1. Medical industry Whether for urgent care facilities or [...]
Dialing Worldwide: In-Depth Look At Outbound Dialer Types
In the dynamic world of customer engagement, outbound dialers have become indispensable tools for businesses seeking to connect with their customers proactively. Outbound dialers automate the process of making outbound calls, streamlining communication efforts, and boost efficiency for contact centers and sales teams. These dialers come in various types, each offering unique features and benefits. [...]
How To Use Artificial Intelligence To Enhance Contact Center
In today's fast-paced business world, contact centers play a crucial role in customer support and satisfaction. However, with increasing customer expectations and high call volumes, contact centers are faced with the challenge of providing efficient and personalized assistance to customers. This is where artificial intelligence (AI) steps in, revolutionizing the way contact centers operate. AI-powered [...]
Tips for Managing High Call Volumes and Wait Times in Contact Centers
In today’s fast-paced corporate landscape, contact centers are essential in managing queries, meeting consumer needs, and bringing about many business benefits. This demand can undoubtedly lead to high call volumes and long wait times, catalysts for strained experiences for both callers and contact center agents. Read on for tips on managing these stressors and maximising [...]
Finding The Right Contact Center: Key Factors To Consider
Customer service is an essential part of running any business as it is one of the aspects with a direct connection to the company’s customers. Providing top-notch customer service is vital to retaining customers and extracting more value out of them, enabling organisations to recoup customer acquisition costs. Ultimately, this cultivates a loyal customer base [...]
Unveiling The 4 Business Benefits of Contact Centers
Contact centers are the epitome of successful consumer management, offering multiple channels to engage with customers and provide customer support to those in need. With the availability of digital communication channels for customer support, contact centers are a convenient way for businesses to easily manage queries and transactions both in the office and remotely. Here [...]
May’2023
Strengthen your Contact Centre with Engaged Agents – Agents are the backbone of any contact centre and are critical to the success of a contact centre. Businesses should prioritize investing in agents’ training, tools, and well-being to ensure that they are motivated, engaged, and capable of delivery exceptional customer service.
Alvaria’s Motivate has a variety of game mechanics and reward to help contact centre focus on agent engagement. Motivate can be customized to fit your specific business needs, for example, motivate as a team or individual training to achieve targets.
With data-driven insights and continuous updates, management can be sure that they are always getting the most effective solution.
Check out some of the success stories that have implemented Motivate, and don’t hesitate to reach out to us if you’re interested in learning more.
Apr’2023
Balancing Professionalism and Collection Efficiency with Alvaria Dialler – As a collections professional, you know how challenging it can be to reach out to customers and collect overdue payments. With the current economic climate, the pressure to improve collections rates is greater than ever. At the same time, you need to handle overdue customers with professionalism.
Alvaria dialler’s powerful feature “best time to call” is designed to help collection agents connect with customers at the most optimal time. Compliance features such as TCPA and FDCPA ensure companies using Alvaria dialler comply with these regulations.
Mar’2023
AI –
Separating the signal from the noise
Find out more information on how novomind address the challenges and effectively integrate AI, especially NLP, into novomind iAGENT, Our goal is to provide a customer service solution that delivers high-quality responses, improved context awareness, and the perfect balance between machine learning and human empathy. Please refer to our AI Whitepaper.
Dec’2022
How do you communicate effectively in real estate?
Find out how novomind iAGENT help your organization to manage your customer communications / engagement over a variety of activities like queries on property sale and rental.
Sep’2022
Do you use WhatsApp to communicate with your Club members?
In any organization, keeping track of the communications that you have with your customer is the key to keeping them onboard and be engaged with you. One of keys to keeping them happy is the organization’s soft skill – that you can recall your conversations with them. That makes them feel taken care of.